Return Policy
Thank you for shopping at The Organic Habitat! We understand that sometimes things don't work out as planned. This policy outlines the guidelines for returning or exchanging your purchase.
What can be returned or exchanged?
- Standard size items: We accept returns and exchanges for both defective and non-defective standard size items.
- Custom size items: We only accept returns and exchanges for custom size items if they are defective.
Return Window:
- Generally, you have 7 days from the date of delivery to notify us of your intent to return or exchange a product.
- Holiday Season Exception: Orders placed between December 20, 2024, and December 31, 2024, have an extended return window of 14 days due to the Christmas holidays.
How to initiate a return or exchange:
- Within the return window, send an email to support@theorganichabitat.com with your order number and your request (return or exchange).
- We will reply to your email with further instructions and a return shipping label.
Shipping Costs:
- Defective products: We will provide you with a pre-paid return shipping label.
- Non-defective products: You will be responsible for the cost of shipping the product back to us.
Processing Times:
- Refunds: Once we receive your returned product, we will process your refund within 48 hours.
- Exchanges: We will dispatch your exchange within a week of receiving the product you are returning.
Additional Information:
- Returned items must be unwashed and in their original packaging with tags attached.
We reserve the right to modify this return and exchange policy at any time.
Thank you for your understanding!
Order Cancellation Policy:
Orders can be cancelled within 24 hours. For cancelling an order that you placed, please send us a cancellation request e-mail within 24 hours of placing the order. The e-mail should include your order number so that we can promptly identify your order and refund it at the earliest.
Shipping
We offer free shipping worldwide. However, for a few very remote places, we might charge you an extra fee and the same will be communicated to you as soon as you place your order.
All our items are made to order and are dispatched within 3-5 business days for both domestic as well as international orders from the date of order. The transit times vary from 2 to 7 days for domestic orders and 3 to 9 days for international orders, based on your location as well as the weight of the package. You will receive an e-mail notification with the tracking information as soon as your order is dispatched so that you can monitor the journey of your package and for delivery time estimations.
For any additional queries or concerns regarding shipping or returns, please feel free to reach out to us.
Thank You.